TERMS & CONDITIONS
(“TERMS OF SERVICE”, “TERMS”)
This website is operated by BeddingEU Ltd. Throughout the site, the terms “we”, “us” and “our” refer to BeddingEU Ltd. BeddingEU Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – PAYMENT METHODS
We are responsible seller and therefore the security of the payments of our customers and their personal information are the first in our priority. All payments to our website go through PayPal no matter if you have an account or you want to pay with your credit or debit card. PayPal is the safest and fastest online payment method that guarantees the security of the buyer.
When you place an order with PayPal, you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password. Before completing the order, check whether the total amount and billing details are correct.
Even if you are not an existing PayPal customer, you can choose this payment method for todays purchase and either set up a new account or pay as a guest.
*Credit & Debit Cards via PayPal
You can pay with your credit or debit card viа PayPal without having an account.
SECTION 5 - CURRENCY
Purchases will be completed in United States Dollar (USD). Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.
SECTION 6 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 7 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 8 - COLOR DISCLAIMER
Monitors, laptops, smartphones and other web enabled devices can have a wide variety of settings, and it is important to understand that the particular computer monitor you are using determines the particular colors that you will see displayed. Different monitors will have slightly different contrast and color ratios settings. Your desktop and your laptop may give you slightly different color representations of the same material. Therefore, the colors each individual customer sees on his or her computer screen will not 100% accurately reflect the colors of our fabrics as they actually are. Due to these variations in individual user’s monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that our products will match exactly to the colors represented on this site. We have made every effort to make the colors on screen as close as possible to the colors of the products you'll use. They will be close, but there may will be variation.
SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 10 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 11 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 13 - PERSONAL INFORMATION
SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BeddingEU Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless BeddingEU Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 20 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Bulgaria.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email : [email protected] or by mail at
8 Balchik str.
European Union (EU)
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. If you do not want to receive emails, you should contact us and we will remove you from our marketing lists.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email : [email protected] or mailing us at
8 Balchik str.
European Union (EU)
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.
SECTION 6 - COOKIES
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email : [email protected] or by mail at
8 Balchik str.
European Union (EU)
SHIPPING & DELIVERY POLICY
SECTION 1 - SHIPPING & DELIVERY
We offer free international delivery for all purchases, no matter the cost of goods.
We usually prepare and send the items within 3-7 working days after receiving clear payment.
We use usually standard international shipping services with tracking number.
Delivery time is determined by the location of the buyer.
Delivery time usually varies between 10-20 working days, but identified cases can take up to 35 working days if it has been more than 35 working days, please contact us so we can track the shipment and provide you actual information on its location.
We are responsible seller, and if for some reason you do not receive your shipment within 45 working days we will restore the amount you have paid /refund/.
|Europe||5 – 10|
|North America||10 – 20|
|South America||10 – 20|
|Australia||10 – 20|
|Asia||10 – 20|
|Africa||10 – 20|
SECTION 2 - TAXES & DUTIES
We do not charge extra fees, taxes, VAT rate, etc., but some international deliveries may be subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies or import duty on products purchased from us.
Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed.
Some countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery.
If your delivery address is outside the EU, is it advisable to research the customs duty threshold for your country as orders over this cost may incur taxes, fees, levies or import duty. Please check thresholds and duties for your delivery address before placing an order.
You are responsible for assuring that the product can be lawfully / legally / imported to the destination country.
When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
We are not always able to provide assistance if customs related restrictions or delays arise.
SECTION 3 - TRANSIT & TRANSPORT DAMAGES DISCLAIMER
BeddingEU Ltd. disclaims any liability and responsibility for damaged items during transport and transit. All claims and complaints of damaged items must be targeted to the carrier company.
Please check your parcel carefully when receiving it from the carrier. Don´t accept the parcel, if it's damaged or let the carrier confirm the damage to you in writing.
If you have already accepted the parcel and it's obviously damaged in the transit, follow these instructions:
- take a photo of the damaged parcel before opening it
- open the parcel so that the damage is still visible
- keep all the evidence showing the damage, such as broken packaging
- inform the carrier within 3 days from the delivery
- inform us that you are making a claim
We will also make a claim and we will keep you informed of the case. If we receive compensation from the carrier company, we will contact you and send you compensation.
RETURNS & EXCHANGES POLICY
SECTION 1 - RETURNS
We believe that we offer our customers the highest quality products. However If you are not fully satisfied with the products that you have chosen you may return them within 14 calendar days after received. We can offer you an exchange or refund if the products are in perfect condition. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
Items that are used and washed cannot be returned. Please read any specific instructions provided with your products. We will not accept a product returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is due to misuse.
Steps to return
1. Contact us at email : [email protected]
2. Write the reason for the return, example : Not what I expected, I don't like it anymore, etc.
3. To return your product, you should mail your product to
8 Balchik str.
European Union (EU)
Please pay attention
- All fees are your responsibility /example – export , import and customs fees, VAT rate and all other fees applicable by law in your country /
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 2 - EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to
8 Balchik str.
European Union (EU)
We reserve the right to charge you with restocking fee (25 %) of total amount when you want refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email : [email protected]
Frequently Asked Questions (FAQs)
95% of questions can be answered using FAQs or Terms & Conditions,
but if you can’t find what you need, please don’t hesitate to contact us
To register in our website you need to go to section Sign in at the top of the page. You have to click register and then create your username and password. Click register button. After that you will receive an email confirmations shortly and now you can sign in.
To sign in in our website you need to go to section Sign in at the top of the page. You have to enter your username and password and click log In button.
To reset your password in our website you need to go to section Sign in at the top of the page. You have to click Lost Password button after that enter your username or email address and press Get New Password. After that you will receive an email shortly with link for reset your password.
How to make purchase ?
When you choose an item in our store you may click buy now or add to card button. If you click buy now you will be redirected to paypal where to complete your payment and finish your purchase. If you click add to card you have to visit your cart at the top of the page. Review your purchase and click buy now or proceed to checkout.
In shopping cart you can edit your order.
You can edit quantity, add or remove items, change shipping address, etc.
In checkout you should enter your personal information – name, email, phone number, country, city, adress, etc.
It is not necessary to enter any information about your credit or debit cart, or another information about your payment. This information should be entered in PayPal website.
How to pay my order ?
Follow this steps:
1. Enter your paypal email and password.
- With balance in your paypal account.
- With credit or debit card.
- Credit & Debit Cards via PayPal
Follow this steps:
1. Click Pay with a debit or credit card, or PayPal Credit
2. Enter your personal information – country, city, address, phone number, email, name, credit or debit card details, etc.
How to view order status ?
You have to visit my account section at the top of the page.
On your recent orders you may see the status.
Another way is to check your email. In every changing of order status you will be notify by email.
How to edit my order ?
- Edit before paying
You have to visit shopping cart or checkout section.
- Edit after paying
Orders may be edited within 24 hours of payment confirmation.
If you wish to edit your order, please contact support at email: [email protected] and one of our support agents will assist you.
Please provide the following information when requesting to edit your order:
Full name used on order.
Email address used on order.
How to track my order ?
You have to visit my account section at the top of the page.
On your recent orders you may see the tracking number.
Another way is to check your email. Once your order is shipped you will receive email confirmation with the tracking number.
How to cancel my order ?
BeddingEU Ltd. is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible.
For orders not yet shipped and received
You can cancel your order prior to entering the “processing” phase (usually within 1 business days of purchase). The “processing“ phase is when your order has been assigned a product and is preparing to ship.
Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
If you wish to cancel your order, please contact support at email : [email protected] and one of our support agents will assist you.
Please provide the following information when requesting to cancel your order:
Full name used on order.
Email address used on order.
For orders shipped and received
Unfortunately, we are unable to cancel your order once it has been shipped.
Alternatively, items may be returned or exchanged within 14 calendar days per the terms of our Return & Exchange Policy. Please note that customers are responsible for all charges associated with the return of goods back to BeddingEU Ltd.